FAQ's

How do I book a session with a tutor?

fill out our 'new client registration form' first. once completed we will contact you to set you up with the right tutor for your student's needs.

how much does tutoring cost?

please look at our services page here.

where are you located?

our office is located at 3947 e Nisbet rd. phoenix, az, 85032. however, we offer tutoring out of the client's home for your convenience.

what is the highest level of education your tutors hold?

all of the page to page tutors hold a college degree or higher. clients may request proof of college degree if necessary.

what happens if the tutor isn't a good fit for my kid?

Paige Neely will assess the problem and re-assign a new tutor once approved on your end. the client will receive $5 off the next session due to a mismatch. 

 

what is your cancelation policy?

Clients are responsible for all lessons scheduled.Please understand that when a client misses/cancels a scheduled lesson within 24 hours, it precludes the tutor the possibility of earning income (from another student) during the lesson time because it was specifically reserved for the client.

 If a client cannot attend one of the scheduled lessons, please let us know as soon as possible. Students are permitted to cancel a lesson with a minimum of 24 hours notice. Missed lessons that are not canceled in advance (24 hours minimum notice) will be subjected to be charged the full amount.
 Clients who cancel a lesson 24 hours before the scheduled lesson are eligible to select a different time mutually convenient to the student and tutor.

 

what is your late payment policy?

all payments are to be made directly to Paige neely a week after an invoice is sent to you. you have 1 full week (7 days; Friday-Friday) to make your payment via: Zelle, PayPal, Venmo, cash, check, etc.) failure to do so, will result in a $25/day late fee until payment is received. if the client still refuses to pay, Paige to page tutoring has the right to consult with a small claims court.

How long is a session?

All sessions are a minimum of 1 hour. we do not service tutoring for under 1 hour. if client works with a tutor for 30 or 45 mins in a session, the client will be charged for the full hour.